Cookie Policy

Last updated: 22 September 2026

This Policy explains how SC SMILE HOLIDAYS SRL – Pasindora uses cookies and similar technologies on the https://pasindora.ro website and its subdomains.

This Cookie Policy supplements:

• the Terms and Conditions;

• the Privacy Policy;

• the other notices available on the website.

The website operator is:

SC SMILE HOLIDAYS SRL – Pasindora

• Registered office: 31 Aleea Castanilor, Râmnicu Vâlcea, Romania

• Trade Register number: J38/621/2017

• Unique registration code: 37751554

• Telephone: 0775 555 000

• Email: contact@pasindora.ro

• Website: https://pasindora.ro

1. What are cookies?

Cookies are small files, generally consisting of letters and numbers, that may be stored on the computer, mobile phone, tablet or other device used to access a website.

Cookies allow a website to recognise the device, retain certain preferences and obtain information about how the website is used.

Cookies are not software applications, cannot execute code and cannot install viruses on the device.

Other similar technologies may be used alongside cookies, including:

• tracking pixels;

• tags;

• online identifiers;

• local browser storage;

• analytics scripts;

• conversion measurement technologies.

In this Policy, the term “cookies” may also include these similar technologies.

2. Session and persistent cookies

Depending on their duration, cookies may be:

Session cookies

These are stored temporarily and are generally deleted when the browser is closed.

Persistent cookies

These remain stored on the device for a specified period or until manually deleted by the user.

The exact duration depends on the purpose of the cookie and the settings of the provider using it.

3. First-party and third-party cookies

Depending on the entity placing them, cookies may be:

First-party cookies

These are placed directly by the pasindora.ro domain and may be used for website operation, security or retention of user preferences.

Third-party cookies

These are placed or accessed by external providers integrated into the website, including analytics, advertising, video, map or payment service providers.

These providers may process data in accordance with their own privacy and cookie policies.

4. Why do we use cookies?

We may use cookies for:

• the technical operation of the website;

• security and prevention of abusive use;

• retaining cookie preferences;

• operation of forms;

• managing orders and payments;

• measuring website traffic and performance;

• understanding how users interact with pages;

• identifying technical issues;

• improving website structure and content;

• measuring campaign results;

• personalising and measuring advertising;

• limiting the repeated display of certain advertisements.

5. Categories of cookies used

5.1. Strictly necessary cookies

These cookies are required for the correct and secure operation of the website.

They may be used for:

• website security;

• traffic distribution;

• operation of forms;

• recording consent preferences;

• maintaining a session;

• fraud prevention;

• operation of the ordering and payment process;

• access to secure areas.

Strictly necessary cookies cannot be disabled through the consent banner because the website cannot operate properly without them.

They may be blocked through browser settings, but certain website functions may then become unavailable.

5.2. Preference and functionality cookies

These cookies allow the website to remember options such as:

• selected language;

• display preferences;

• certain previously entered information;

• personalised features.

If these cookies are disabled, certain preferences may need to be selected again on each visit.

5.3. Analytics and performance cookies

These cookies help us understand:

• how many people visit the website;

• which pages are accessed;

• how long visitors spend on the website;

• how visitors reach the website;

• which errors or problems occur;

• how the user experience can be improved.

We may use the following services in this category:

• Google Analytics;

• Microsoft Clarity;

• other analytics tools configured on the website.

Google Analytics may use identifiers and cookies to distinguish users and sessions and generate statistics regarding website use.

Microsoft Clarity may record information about interactions with pages, including clicks, scrolling and navigation, to help us understand and improve the user experience.

Where possible, this information is analysed in aggregated or pseudonymised form. However, it may still constitute personal data where it is associated with online identifiers or other information.

Analytics cookies are activated only after consent has been given where such consent is required.

5.4. Marketing and advertising cookies

These cookies may be used for:

• measuring conversions;

• determining advertising effectiveness;

• building audiences;

• displaying relevant advertisements;

• limiting advertising frequency;

• associating a visit with an advertising campaign.

We may use:

• Meta Pixel;

• TikTok Pixel;

• Google Ads or related Google technologies;

• other advertising platforms integrated into the website.

Meta Pixel enables the measurement of actions performed on the website following interaction with advertisements displayed on Meta platforms.

TikTok Pixel may use first-party and third-party cookies for measuring, optimising and targeting advertising campaigns.

Marketing and advertising cookies are activated only after consent has been given where such consent is required.

Refusing these cookies will not remove all advertising, but it may reduce its relevance and our ability to measure campaign performance.

5.5. External content cookies

Some pages may include content provided by external services, including:

• Google Maps;

• YouTube videos;

• social media platforms;

• review services;

• other embedded elements.

These providers may place cookies when the content is loaded or used.

Where required, external content will be blocked until consent has been provided for the corresponding category.

5.6. Payment-related cookies

To process an online payment, the customer may be redirected to the secure infrastructure of NETOPIA Payments.

NETOPIA or its partners may use strictly necessary cookies for:

• securing the transaction;

• 3D Secure authentication;

• fraud prevention;

• maintaining the payment session;

• confirming the transaction result.

These cookies may be placed on domains operated by the payment provider and are subject to that provider’s policies.

Pasindora does not store the complete card number, CVV/CVC code or other complete card security information.

6. Examples of cookies that may be used

Depending on the website configuration and the consent provided, the following cookies may be used:

Cookie names, purposes and durations may be changed by the relevant technical providers.

The current list of cookies detected on the website should be consulted in the cookie declaration and the “Cookie Settings” window available on the website.

7. Data that may be collected through cookies

Depending on the category accepted, cookies and similar technologies may collect:

• IP address;

• online identifiers;

• device type;

• browser type and version;

• operating system;

• screen resolution;

• browser language;

• pages accessed;

• date and time of the visit;

• session duration;

• referral source;

• interactions with pages;

• clicks, scrolling and navigation;

• actions such as submitting a form or starting an order;

• advertising campaign information.

Cookies do not automatically give us access to files, photographs, contacts or other information stored on the user’s device.

8. Legal basis for using cookies

Strictly necessary cookies are used for website operation and security and do not require prior consent where they fall within the exemptions provided by law.

Preference, analytics, marketing and other optional cookies are used on the basis of consent provided through the cookie banner or consent management platform.

Consent must be:

• freely given;

• specific;

• informed;

• unambiguous;

• expressed through a clear affirmative action.

The user may accept all cookies, reject optional cookies or select the desired categories.

9. How consent can be changed or withdrawn

Cookie preferences may be changed at any time by accessing:

“Cookie Settings”

This option must remain permanently available on the website, generally in the footer or through the dedicated consent management platform button.

Withdrawal of consent:

• does not affect the lawfulness of previous cookie use;

• prevents future activation of the withdrawn categories;

• does not always automatically delete cookies already stored on the device.

Existing cookies may also be deleted through the browser settings.

10. Managing cookies through the browser

Most browsers allow users to:

• view cookies;

• delete cookies;

• block all cookies;

• block third-party cookies;

• automatically delete cookies when the browser is closed;

• configure exceptions for certain websites.

The exact method differs depending on the browser and device.

Blocking all cookies may affect the operation of forms, saving of preferences, orders and the payment process.

11. International data transfers

Some analytics, advertising or technology providers may process information outside Romania or the European Economic Area.

Where such a transfer takes place, providers must use an appropriate legal mechanism, such as:

• an adequacy decision;

• Standard Contractual Clauses;

• additional protection measures;

• another mechanism permitted under the GDPR.

Further information is available in the Privacy Policy and in the relevant providers’ policies.

12. Third-party services

For additional information about how providers use information and cookies, please consult their policies:

• Google: https://policies.google.com/privacy

• Meta: https://www.facebook.com/privacy/policy/

• TikTok: https://www.tiktok.com/legal/page/eea/privacy-policy/en

• Microsoft: https://privacy.microsoft.com/privacystatement

• NETOPIA Payments: https://netopia-payments.com/politica-de-confidentialitate/

Pasindora does not directly control the duration or operation of cookies placed on third-party domains.

13. Changes to this Policy

We may update this Policy when:

• we change the technologies used;

• we add or remove providers;

• we change the purposes for which cookies are used;

• legislation changes;

• authorities or providers issue new guidance.

The updated version will be published on the website together with the date of the latest revision.

14. Contact

For questions regarding the use of cookies or the processing of personal data, please contact:

SC SMILE HOLIDAYS SRL – Pasindora

• Address: 31 Aleea Castanilor, Râmnicu Vâlcea, Romania

• Telephone: 0775 555 000

• Email: contact@pasindora.ro

• Website: https://pasindora.ro